i have a friend but she lives in a different state. she told me that her ex-boyfriend has been hitting her and threatening her at school, so i told her to tell her parents and counselor but she said that they didnt believe her. i really want to help her but since that i am so far away from her, i dont know how to help her. i've tried giving her advice but i dont know if that would work out. what should i do to help her?